Shipping policy

DevMoto Shipping Policy
E-Commerce Shipping & Fulfillment Policy — DevMoto.us
Effective Date: July 9, 2026
Governing Jurisdiction: State of New Jersey, United States of America
Platform: Shopify
Contact: DevMoto.us@gmail.com | DevMoto.us

FTC Compliance Notice
This policy has been prepared in accordance with the FTC Mail, Internet, or Telephone Order Rule
(16 CFR Part 435). DevMoto is committed to shipping orders within stated timeframes and to
promptly notifying customers of any delays, including their right to cancel and receive a full refund.

1. Overview

At DevMoto, we understand that fast, reliable shipping is a cornerstone of a great customer experience.
We are committed to processing and fulfilling your orders promptly, communicating clearly about your
shipment status, and resolving any shipping-related issues with transparency and professionalism.
This Shipping Policy applies to all orders placed through DevMoto.us and governs how we process, ship,
and handle deliveries. By placing an order on our website, you agree to the terms outlined in this policy.
We encourage you to read it in full so you know exactly what to expect when you shop with us.
This policy is governed by the laws of the State of New Jersey, USA, and complies with applicable
federal regulations, including the FTC Mail, Internet, or Telephone Order Rule (16 CFR Part 435).

2. Order Processing Time

DevMoto strives to process and ship all in-stock orders as quickly as possible. Please review the
following processing guidelines:

 Standard Processing Window: In-stock items are typically processed and shipped within 1–3
business days of order confirmation.
 Weekend & Holiday Orders: Orders placed on weekends or recognized U.S. federal holidays will
begin processing on the next business day.
 Order Confirmation: You will receive an automated order confirmation email immediately after
your purchase is completed.
 Shipping Confirmation: Once your order has been packaged and handed off to a carrier, you will
receive a shipping confirmation email containing your tracking number and a link to monitor
your delivery.
Business days are defined as Monday through Friday, excluding U.S. federal holidays. Processing times
do not include transit time.

3. Out-of-Stock Items

In the event that an item in your order is out of stock at the time of fulfillment, DevMoto will take the
following steps in compliance with the FTC Mail, Internet, or Telephone Order Rule (16 CFR Part 435):
 DevMoto will notify you by email within 2 business days of your order date.
 The notification will include the estimated restock date (if known at the time of
notification).
 You will be presented with the following options:
1. Wait for the item to be restocked and shipped when available.
2. Substitute the out-of-stock item with a comparable alternative product
(subject to your approval).
3. Cancel the affected item(s) or your entire order for a full refund.

Your FTC-Protected Right to Cancel
Pursuant to 16 CFR Part 435, you have the right to cancel any delayed order at any time before it
ships and receive a full refund within 7 business days of your cancellation request. No penalty or

restocking fee will be assessed for cancellations resulting from shipping delays. To exercise this
right, contact DevMoto at DevMoto.us@gmail.com.

4. Shipping Carriers

DevMoto ships via the following nationally recognized carriers:
 USPS (United States Postal Service)
 UPS (United Parcel Service)
 FedEx
The carrier selected for your shipment is determined at DevMoto's discretion based on several factors,
including package weight, dimensions, destination, and carrier availability at the time of fulfillment. Our
goal is always to select the carrier that provides the best combination of delivery speed and cost
efficiency for your order.
DevMoto does not guarantee the use of a specific carrier. If you have a carrier preference, you may note
it during checkout, and we will accommodate it where feasible; however, we cannot guarantee
fulfillment of carrier-specific requests.

5. Domestic Shipping Rates and Timeframes

Shipping costs are calculated at checkout and are based on the package's weight, dimensions, and
delivery destination. The exact shipping cost for your order will be displayed before you complete your
purchase.
The following estimated delivery timeframes apply after the order has been processed and shipped:

Shipping Method Estimated Delivery Time (After

Processing)

Notes

Standard Shipping 5–7 Business Days Most economical option;
suitable for non-urgent orders.
Expedited Shipping 2–3 Business Days Faster delivery; pricing
calculated at checkout.

Overnight Shipping 1 Business Day Available where carrier service
permits. Not available to all
destinations.

Delivery Estimate Disclaimer
All delivery timeframes listed above are estimates provided by the respective carriers and are not
guaranteed. Actual delivery times may vary due to carrier capacity, weather conditions, or other
circumstances outside DevMoto's control. DevMoto is not liable for carrier delays once a package
has been handed to the carrier.

6. Tracking Your Order

DevMoto provides tracking information for every shipped order. Here is what to expect:
 Once your order ships, a tracking number will be sent to the email address associated with your
DevMoto account or provided at checkout.
 You can use the tracking number to monitor the status of your delivery directly on the carrier's
website (USPS.com, UPS.com, or FedEx.com, as applicable).
 Please allow up to 24 hours after receiving your shipping confirmation email for tracking
information to become active and update on the carrier's system.
 If you have not received a tracking email within 4 business days of placing your order on an in-
stock item, please contact us at DevMoto.us@gmail.com.

7. Shipping Address Accuracy

It is the sole responsibility of the customer to provide a complete, accurate, and deliverable shipping
address at the time of checkout. Please double-check your shipping address before submitting your
order.
 DevMoto is not liable for orders that are delayed, returned, or lost due to an incorrect,
incomplete, or undeliverable address provided by the customer.

 If you need to correct your shipping address after placing an order, contact us immediately at
DevMoto.us@gmail.com. Address changes may not be possible once an order has entered
fulfillment or been handed to a carrier.
 Orders returned to DevMoto due to an incorrect address may be subject to additional shipping
charges for re-delivery at the customer's request.

8. Lost or Stolen Packages

If your tracking information shows a status of "Delivered" but you have not received your package,
please follow these steps:
1. Check nearby locations: Look around your property, check with neighbors, and inquire with
building management or a front desk if applicable.
2. Contact the carrier directly: Reach out to the carrier (USPS, UPS, or FedEx) using your tracking
number to initiate a delivery investigation. Carriers often have more detailed GPS or delivery
confirmation data.
3. Contact DevMoto: If the issue remains unresolved after 3 business days of the reported delivery
date, contact us at DevMoto.us@gmail.com with your order number and tracking information
so we can assist.

Important: Carrier-Confirmed Deliveries
DevMoto is not liable for packages that have been confirmed as delivered by the carrier. Once a
carrier confirms delivery to the address on file, the responsibility for the package transfers to the
customer. We strongly encourage customers in areas with high package theft to consider shipping
to a secure location or using carrier hold/pickup options.

9. Damaged in Transit

DevMoto takes care to package all orders securely; however, damage can occasionally occur during
transit. If your order arrives visibly damaged, please take the following steps immediately:

4. Document the damage: Take clear photographs of the damaged package and its contents
before opening or discarding any materials.
5. Contact DevMoto promptly: Email us at DevMoto.us@gmail.com within 3 calendar days of the
delivery date with your order number, a description of the damage, and your photographs
attached.
6. Retain all packaging: Keep the original box, packing materials, and damaged item(s) intact.
These may be required by the carrier during the claims process.
Upon receipt of your damage report, DevMoto will file a claim with the carrier on your behalf and will
arrange for a replacement shipment or a full refund, at our discretion and subject to carrier claim
approval. Failure to report damage within 3 days or to retain packaging may limit our ability to file a
successful claim.

10. International Shipping

At this time, DevMoto ships exclusively within the contiguous United States (the 48 contiguous states).
We do not currently offer international shipping to any country outside the United States.
We are working to expand our shipping capabilities in the future. Customers outside the contiguous
United States are encouraged to check back at DevMoto.us for updates to our shipping coverage.

11. Shipping to P.O. Boxes or Military Addresses (APO/FPO)

DevMoto will make reasonable efforts to accommodate deliveries to P.O. Boxes and U.S. Military
APO/FPO addresses. Please be aware of the following:
 Certain items — particularly those that are oversized, heavy, or otherwise restricted — may not
be eligible for delivery to P.O. Box or APO/FPO addresses due to carrier limitations.
 Where eligible, DevMoto will use USPS as the primary carrier for P.O. Box and APO/FPO
shipments, as USPS is the only major carrier authorized to deliver to these address types.
 Additional processing time may apply for APO/FPO shipments due to military mail handling
procedures.

 If your order cannot be fulfilled to a P.O. Box or APO/FPO address, DevMoto will notify you and
provide options including cancellation with a full refund.

12. Holidays and Peak Season Delays

Carrier capacity and delivery performance can be significantly impacted during peak periods, including
but not limited to:
 U.S. federal holidays (e.g., Thanksgiving, Christmas, New Year's Day, Independence Day,
Memorial Day, Labor Day)
 High-volume retail periods (e.g., Black Friday, Cyber Monday, holiday shopping season)
 Severe weather events, natural disasters, or other force majeure circumstances
Delays arising from the above circumstances are outside DevMoto's direct control. DevMoto will not be
held liable for carrier delays during peak seasons or due to weather or other external events.
However, we are committed to proactive communication. If we become aware of significant carrier-
reported delays that may affect your order, we will make reasonable efforts to notify you by email. We
recommend placing orders well in advance during peak shopping seasons to ensure timely delivery.

13. Contact Information

If you have any questions, concerns, or issues related to your shipment, please do not hesitate to reach
out to DevMoto's customer support team. We are committed to resolving shipping inquiries promptly
and professionally.

Contact Method Details
Email DevMoto.us@gmail.com
Website DevMoto.us
Response Time We aim to respond to all inquiries within 1–2

business days.

When contacting us regarding a shipping issue, please include your order number, the email address
used at checkout, and a brief description of your concern to help us assist you as efficiently as possible.

Policy Updates
DevMoto reserves the right to update or modify this Shipping Policy at any time without prior
notice. Changes will be effective upon posting to DevMoto.us. The effective date at the top of this
document will reflect the most recent revision. Continued use of DevMoto.us following any policy
update constitutes your acceptance of the revised terms.

DevMoto | DevMoto.us | DevMoto.us@gmail.com | Effective: July 9, 2026
⚠ Legal Disclaimer: This Shipping Policy document has been prepared for informational and operational
purposes only. It is not intended to constitute legal advice. DevMoto and its representatives make no
representations as to the completeness or legal sufficiency of this document for any particular jurisdiction or
regulatory requirement beyond those expressly referenced herein.